I discovered yesterday that some people are having problems creating accounts and then subscribing to the database. This appears to be a result of a restructuring of our backend, which was incredibly valuable, but had some unintended badness. Testing before release didn’t uncover these problems, and in fact they continue to be difficult to nail down – though there is no question at all that they are happening.

The technical team is working on it and I hope we’ll have a solution live as quickly as possible. If you have information to share about what didn’t work for you, that could help us troubleshoot the problem, and I’ll also be sure to let you know when everything is working again.

Having these problems right after returning from the genealogy show at Olympia, in London, is incredibly frustrating, but I suppose there’s never a good time for these problems to crop up. We’ll get them straightened out as soon as we can.